Customer Service

Repair Parts, Options, & Accessories

for best quality results use only genuine Fiji accessories, which are available at our authorized distributors. If you cannot find the accessories or supplies you need, please contact our customer service department.

If you need to contact Customer Service, please have the following information ready:

  • Model Number
  • Serial Number*
  • Date of Purchase
  • Place of Purchase

*The serial number is affixed to the unit. Retain this number along with your registered ID number as a permanent record of your purchase, in the event of theft, fire or warranty service.

Contact US

  • SotexAC (Fuji Impulse Products)
  • 1735 Lisa Marie Court
  • Deerfield, IL 60015
  • Ph: 847-236-9190
  • Fx: 847-317-1689
Email :

For general questions about Fuji Impulse products or the impulse sealing issues, please feel free to contact us by filling in the form and submit it to Fuji-Sotex Customer service team. Thank you!

    Some questions might require time to respond. Please be assured that all your information will be kept strictly confidential and will not be shared outside of Fuji Impulse

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